Bare Metal Restore allows you to restore a backup from Datto to the hardware of your choice. Datto appliances leveraging our new Advanced Screenshot Verification process can allow scripts to execute after verification.
We provide several example scripts for you to download, but you can also develop your own scripts. Please note that Datto is unable to provide support for custom scripting or any unexpected behavior of your production environment as a result of the deployment of a custom script. Cloud Continuity is the next generation of endpoint backup in our Unified Continuity product family. It provides the same reliable image-based backup with greater flexibility by protecting machines that are always on-the-go.
However, you can only connect to an OnDemand device if the end user requests the connection. NOTE The ability to remote into the same endpoint the device you are connecting from is not supported. NOTE If a peer-to-peer P2P connection fails to be established at the start of a connection, all communication between devices will traverse the tunnel servers.
A peer-to-peer connection is identified by green bars ; a relayed connection via a tunnel server is identified by blue bars in front of the device. For more information, refer to Connecting Agents through the tunnel server grid. NOTE Unless you have connected to a device with Privacy Mode enabled and not modified through an Agent policy , or initiated a remote takeover session through one of the Remote takeover tools , the end user will not be aware that you are connected to their device.
OnDemand Agents appear offline, unless the end user requests a connection to the device. Once the connection request is received, you the technician or Administrator can initiate the connection as follows:. NOTE The logo and text may be customized. Certain devices network devices, printers, ESXi devices are managed without the use of an Agent and are instead managed indirectly through a Network Node.
Refer to Network discovery. Some firewalls may intermittently usually between 30 and 60 seconds disconnect you from your connected device whilst in peer-to-peer mode. To resolve this issue and bypass peer-to-peer connection to Windows and macOS devices, Datto RMM offers a way of forcing the remote connection to be handled through a tunnel server. This is called Forced Relay mode. Once this setting is configured, any device you connect to will appear in the Connected Devices area with blue bars next to it to indicate a relayed connection.
When you are connected to a device, you can execute a variety of tasks on it. For information about remote device task options, refer to Agent Browser tools. NOTE You can also enter a note while you are connected to a device. Refer to Agent Browser tools. Account Settings Logout. All Topics. Submit Search. Open the Agent through any of the paths indicated above. The following window opens: The following tabs are displayed on the right pane along with a few basic details about the device: Tab name Description Summary Displays the Agent version installed on your own device and basic information including hostname, site name, domain, IP address, and more.
Tasks Allows you to run components on your device if the components are enabled as User Tasks in the Web Portal. For further information, refer to User Tasks. Tickets Allows you to create a ticket.
For more information, refer to Agent ticketing for end users. The left pane allows you to log into the Agent Browser. Click Login. Select the check box Keep me logged in if you would like the Agent Browser to remember your login credentials. The Login page opens in your web browser. Refer to Logging in. Observe the following screen once you have logged in.
Product Name Displayed next to the desktop shortcut logo and as the first menu in the menu bar. It will prompt you to log in if you were not logged in before. You'll be redirected to the login page.
It will also log you out unless you have the Keep me logged in option enabled on the Agent Browser login pane. Once the device is selected, click the gear icon to schedule the installation job. Figure 7: Schedule the installation job. A list of components will appear in a pop-up window. On the Schedule a Job screen, name the job and select whether you would like it to run immediately, or at a scheduled time.
Figure 8: Name and schedule the job. The installation job appears under Scheduled Jobs. Figure 9: The active job. The Datto Windows Agent will install on the selected machines.
Figure Completed Datto Windows Agent installation. Having the necessary information ready in the Web Portal, the Datto RMM administrator can use the Agent to proactively monitor the devices, deploy patches, push out policies, create alerts and tickets, execute scripts, run scheduled jobs, or even enable a remote connection to these devices.
While the Agent facilitates the connection to another device, the connection is established through the Agent Browser that can be launched from the Agent or the Web Portal. Remote takeover can be initiated from either the Web Portal or the Agent Browser. For information about devices and deployment options, refer to Devices. In order to establish a connection between two devices, both the device you are connecting from and the device you are connecting to need to have an Agent installed, but the connection will be established through the Datto RMM Agent Browser.
If you would like to connect to a device that cannot have an Agent installed, the Agent Browser will use a Network Node to establish the connection.
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